The Pillars of the Earth (Kingsbridge, #1)

by Ken Follett

“You refused him!” Elizabeth was thrilled. “You’re so courageous. I wish I was like you.” Suddenly she looked downcast again. “But I can’t even stand up to the servants.” “You could, you know,” Aliena said. “But how? They just don’t take any notice of me, because I’m only fourteen.” Aliena considered the question carefully, then answered comprehensively. “To begin with, you must become the carrier of your husband’s wishes. In the morning, ask him what he would like to eat today, whom he wants to see, which horse he would like to ride, anything you can think of. Then go to the kitchener, the steward of the hall, and the stableman, and give them the earl’s orders. Your husband will be grateful to you, and angry with anyone who ignores you. So people will get used to doing what you say. Then take note of who helps you eagerly and who reluctantly. Make sure that helpful people are favored—give them the jobs they like to do, and make sure the unhelpful ones get all the dirty work. Then people will start to realize that it pays to oblige the countess. They will also love you much more than William, who isn’t very lovable anyway. Eventually you will become a power in your own right. Most countesses are.”