You see these kinds of people in every organization: It’s the really forward-thinking classroom teacher who has the ear of the principal when she’s considering changing something. It’s the waiter who’s always consulted about any and all menu or décor changes because the owner knows she’s really got her finger on the pulse of the customers. It’s the phone service agent at the IRS help desk group who the regional manager always turns to for advice when it comes to improving the website design. It’s Dave. They’re all INAs.
