Kimberly Nicholas

15%
Flag icon
This is the strategy companies use when they want to use chatbots for customer service. Rather than identify the bots as such, they rely on human politeness to keep the conversation on topics in which the bots can hold their own. After all, if there’s a chance you might be talking with a human employee, it would be rude to test them with weird off-topic questions.
You Look Like a Thing and I Love You: How Artificial Intelligence Works and Why It's Making the World a Weirder Place
Rate this book
Clear rating
Open Preview