Ketil Moland

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The Trust Conversation is an exploration into unknown territory. You seek to understand your conversation partner’s story, which you couldn’t have known at first, and align your story with theirs. By contrast, the Fear Conversation is more directed; thanks to your work in the previous section, you will likely have some idea where there is normalization of deviance and you will be looking for fears underlying that normalization. The danger is that you can overdirect the Fear Conversation, focusing only on the fears and causes that seem likely from your point of view.
Agile Conversations: Transform Your Conversations, Transform Your Culture
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