The individuals taken on by Goodwill are often the hardest, most expensive cases, the ones that government won’t, or can’t, handle on its own; and they—not secondhand stuff—inspire the greatest passion among Goodwill employees (regardless of whether those employees are involved in social services). For example, Pima County, home to Tucson, has a large population of youths who haven’t completed high school, many of whom end up in the juvenile justice system. So, under Gulick, the organization has refocused its efforts on helping them in ways ranging from paying for GED test-taking fees to
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