And when she’d said she craved making Dan jealous, she’d omitted a crucial question, one Emily told her she used with her clients: What would success look and feel like to you? (“Expectation management is crucial, or they shoot the messenger every time,” she said. “That is rule number one. Get them to define it, so the result is provably what they ordered. You’d be amazed how many people aren’t careful what they wish for.”)
