Mike J

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SUMMARY: BEHAVIOR #12—KEEP COMMITMENTS Say what you’re going to do, then do what you say you’re going to do. Make commitments—both explicit and implicit—very carefully, and keep them at almost all costs. Communicate when you can’t. Make keeping commitments the symbol of your honor. Don’t break confidences. Don’t attempt to “spin” your way out of a commitment you’ve broken.
The SPEED of Trust: The One Thing that Changes Everything
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