Facebook’s method for sharing feedback is adapted from the training company VitalSmarts. It has three main components: (1) State a fact; (2) share your story; (3) make an ask. The fact is the objective description of what happened. For example: When we last spoke, you said you’d have an answer to my question within a few days, and it’s now been two weeks. The story is the explanation that’s developed in your mind for why the thing you didn’t like happened. For instance: I know there’s a good chance you’ve been overloaded with work, but I’ve told myself you might disagree with the direction of
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