The most successful leader of the twentieth century was Winston Churchill. But for twelve years, from 1928 to Dunkirk in 1940, he was totally on the sidelines, almost discredited—because there was no need for a Churchill. Things were routine or, at any rate, looked routine. When the catastrophe came, thank goodness he was available. Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That’s when you do depend on the leader. The most important task of an organization’s leader is to anticipate crisis. Perhaps not to avert it, but to
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