Jon Riggs

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There will always, one can assume, be a need for some selling. But the aim of marketing is to make selling superfluous. The aim of marketing is to know and understand the customer so well that the product or service fits her and sells itself. Ideally, marketing should result in a customer who is ready to buy.
The Daily Drucker: 366 Days of Insight and Motivation for Getting the Right Things Done
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