The leader’s task is to simultaneously increase intellectual friction and decrease social friction. • The presence of fear in an organization is the first sign of weak leadership. • Psychological safety is a condition in which you feel (1) included, (2) safe to learn, (3) safe to contribute, and (4) safe to challenge the status quo—all without fear of being embarrassed, marginalized, or punished in some way. • When you compare and compete, you lose the ability to connect.
