The nature of antidiscrimination laws is that they only get enforced when someone makes a complaint. In other words, if an institution doesn’t voluntarily comply with the law and violates your civil right, the only way to address it is to submit a complaint. And submitting a complaint, fighting a court case, looking someone in the eye and saying, “You’re wrong,” is intimidating. We struggle with the assumption that institutions know more than we do, because that is what we’re taught.
