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Joonsoo Lim
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The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time, by Jim McKelvey

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To provide a good live customer service experience takes months of planning, hiring, and training, not to mention finding a place for everyone to sit.
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The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time
The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time
by Jim McKelvey
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