Open-ended questions are useful for four main reasons: You don’t have to work as hard to get information. In most cases, the other person will offer it willingly. By inviting someone to follow their own train of thought, open-ended questions allow you to see what is really happening within a person’s mind. Open-ended questions give you time to assess and observe someone while they speak, rather than putting the onus of the conversation back on you. Open-ended questions invite someone to tell you a story, and storytelling can offer a wealth of information.
