This is why casual conversation is important. Before you bring up a heavy topic that may destabilize someone, ask them about their favorite show. Bring up the weather. How their day has been going. Begin with safe topics to help them relax and then pay close attention. Observe how the person is holding themselves when they’re discussing something easy and straightforward. Do they sit up straight, cross their legs, scratch their head? What do they do with their eyes, their mouths, their hands? Track and remember each of their mannerisms before you delve into the more difficult topics, and then
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