beginning with a “request for proposal,” or RFP. You will spend months reviewing proposals and listening to sales pitches from software vendors who hope to win your business. You’ll run “bake-offs” to compare the products. Meetings are held. Opinions are solicited. Presentations are given. Sweeteners are added: Buy our HR software, and we’ll throw in our CRM package at a discounted rate. Then you spend months negotiating the contracts, and finally the winning software company sends in a squad of consultants who spend months, sometimes even years, installing the software. By the time it’s up
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