Michael Goitein

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we don’t give anyone feedback on what they’re doing wrong. And then once a year we do annual performance reviews, and all the stuff we have been sitting on, all that resentment, we bundle it up and dump it on some poor schlub’s head! And then he’s gobsmacked, has a nervous breakdown for a week, and the manager feels guilty and is extra-nice, or worse, avoids him, and there we are!”
The Team that Managed Itself: A Story of Leadership (Empowered Teams)
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