Reframe failure. As Astro Teller of Google X says, “I’m not pro-failure. I’m pro-learning.” Show situational humility. Don’t be the one with all the answers. Be willing to say, “I don’t know.” Admit when you are wrong. Listen completely and ask good questions. Nothing says “I care” more than listening. Compliment, offer help, brainstorm solutions. Be the person who makes answers happen, not the person who has answers. Sanction clear violations. If someone has broken the norms the team agreed upon, model effective feedback. Let them know what they’ve done is inappropriate quickly and clearly.
