Wally’s Kindle Notes & Highlights

Upstream: The Quest to Solve Problems Before They Happen, by Dan Heath

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Expedia’s executives were not oblivious. They were aware of the huge volume of calls. It’s just that they were organized to neglect their awareness.

See Wally’s 12 notes & 62 highlights

Upstream: The Quest to Solve Problems Before They Happen

Upstream: The Quest to Solve Problems Before They Happen

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