Paul’s Kindle Notes & Highlights

Upstream: The Quest to Solve Problems Before They Happen, by Dan Heath

The postmortem for a problem can be the preamble to a solution.

Paul Smith

Our postmortem can include several things: maintenance Discipline Lack of focus in training Standards NCO empowerment

See Paul’s 17 notes & 81 highlights

Upstream: The Quest to Solve Problems Before They Happen

Upstream: The Quest to Solve Problems Before They Happen

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