To succeed upstream, leaders must: detect problems early, target leverage points in complex systems, find reliable ways to measure success, pioneer new ways of working together, and embed their successes into systems to give them permanence. Remember, though, that for anything to happen at CPS, leaders first had to awaken from problem blindness. You can’t solve a problem that you can’t see, or one that you perceive as a regrettable but inevitable condition of life. (Football is a tough game—of course, people are gonna get hurt.)