One such opportunity arose in the spring of 2017 when I visited Microsoft’s subsidiary in the United Kingdom and we hosted a visit by Prime Minister Theresa May. As I stood next to Cindy Rose, the CEO of our UK business, we both held our breath a bit as we watched a young apprentice place a HoloLens headset on the prime minister’s head. We exhaled when the prime minister moved briskly through an augmented-reality demonstration of how the device could be used to identify faults in sophisticated machinery. (As it turned out, the HoloLens was far easier to master than devising a negotiating
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