The ticketing software had been built by the first Supportocat, my onboarding buddy explained, and could be buggy. “Just ping him if anything breaks,” she said, and gave me the developer’s platform handle, a cute nickname that invoked a bear cub. What’s his name, I asked, and my onboarding buddy smiled. “That is his name,” she said. She leaned in confidentially. “He identifies as a tanuki, a Japanese racoon dog. Only the founders know his legal name.” Oh, I said, feeling very vanilla. “He’s at HQ sometimes,” she said. “You’ll know him by the tail.”
