Manolo Alvarez

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The best way to methodically grow your seeds is with a repeatable program or with systems that ensure your customers are successful. This field is now commonly called Customer Success Management or just Customer Success. It means systematically reducing customer churn, increasing upsells, increasing referrals, and helping capture more and better case studies and testimonials.
From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue
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