Manolo Alvarez

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identify patterns that lead you to discover the main one or two problems that are causing high attrition. Don't just blame salespeople for failing. What else contributes to the systemic problem(s)? Keep up the one-to-one coaching, and don't let individual salespeople use team-wide problems as an excuse to give up. Great reps with a great (or even good) manager and fair compensation will prefer to stay. People leave managers, not companies. Which managers have high churn, and why? Voluntary attrition should be 0%. Overall attrition should be 10% or less, but not 0%, because no company has ...more
From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue
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