Manolo Alvarez

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Rather than having people coming to you with options all the time and asking you to decide, they are coming to you for advice when they need it and then they decide. It's made an enormous difference in the management load at PredictableRevenue.com to have decisions spread out across the team, rather than funneled up (aka bottlenecked) at the top.
From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue
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