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Kindle Notes & Highlights
The first is competence. Be brilliant in the basics. Don’t dabble in your job; you must master it. That applies at every level as you advance. Analyze yourself. Identify weaknesses and improve yourself.
Second, caring. To quote Teddy Roosevelt, “Nobody cares how much you know, until they know how much you care.”
Third, conviction.
State your flat-ass rules and stick to them. They shouldn’t come as a surprise to anyone.
If you haven’t read hundreds of books, you are functionally illiterate, and you will be incompetent,
My requests for clarity up the chain of command went largely unanswered.
Every institution gets the behavior it rewards.
I could not identify a sustainable vision
What does it look like when we’re done?
Risk aversion will damage the long-term health, even survival, of the organization,
