It’s all about clear goals and effective coaching. At the Portland headquarters, I was blessed with two first-rate young officers. My twenty-four-year-old operations officer was action-oriented and sharp enough to do my job. With the small headquarters staff implementing my intent and orchestrating the team according to my vision, I spent most of every month out coaching my recruiters. I traveled so much that hotel desk clerks from Pocatello, Idaho, to Honolulu called me by my first name.
