In the speed-versus-accuracy calibration, the cultural question of empowerment plays an important role. How far down the org chart can a decision get made? Do you trust lower-level employees to decide important matters, and do they have enough information to do so with accuracy? If employees have a real say in the business, they will be far more engaged and productive. It’s also often the case that sending the question up the hierarchy not only slows things down but results in a less accurate decision.
