A natural tension exists between the operator and the technologist. The operator thinks about today’s problems and looks for ready solutions to allow her to do the job more effectively, efficiently, and safely. The technologist thinks about solving tomorrow’s problems, looking at how technology could provide important solutions. To complicate matters, the operator has a deep understanding of the context within and the constraints under which her duties are performed. The technologist, on the other hand, may lack this perspective and might have only a limited understanding of the actual
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