promoting, and operationalizing ideas. It results from remaining connected to the operational problem that needs to be solved. Innovation cannot be allowed to become synonymous with only procurement or acquisition of new hardware or software as it is far subtler. Promoting a culture that will allow ideas to be generated, most of which are likely to be discarded, will undoubtedly be among the most important attributes for innovation to succeed.15 At the core, innovation is about taking risks and having the freedom to pursue alternative solutions. Innovation can result in evolutionary or
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