Roone never knew the lengths I’d gone to to get it done, but I know I wouldn’t have done it had I not been driven in part by his expectations and my desire to please him. It’s a delicate thing, finding the balance between demanding that your people perform and not instilling a fear of failure in them. Most of us who worked for Roone wanted to live up to his standards, but we also knew that he had no patience for excuses and that he could easily turn on anyone, in his singularly cutting, somewhat cruel, way, if he felt we weren’t performing to his satisfaction.
