An organization is a collection of people working toward a shared goal. Each organization is an exploration of the possible, undertaken together by the ten, the hundred, or the thousand. Initially, I was tempted to glibly write that sometimes organizations work, but the truly extraordinary thing is that all organizations work. Some do indeed work better than others, and organizational design is the attempt to understand why some create such energy and others create mostly heat: friction, frustration, and politics. I believe that excellent organizations grow from consistently applying a
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