To cover this problem, I’ll request the PM create a system of notifying me or my representative when a tenant makes a claim. I ask for a picture of the damage to be provided, as well as a description of how the tenant believed it happened and how they discovered it. After this, I ask the PM to send me an email with their recommendation on who should pay for it, and why. If the PM recommends I pay for it, I ask them what in the lease or in landlord case law justifies this opinion. Most PMs know if they can’t provide this, it’s better not to even ask me. In those cases, they tell the tenant they
...more
