At the American Airlines center in Fort Worth, Nydia Gonzalez begged for information: “What’s going on, Betty? … Betty, talk to me… . Betty, are you there? … Betty?” Betty didn’t answer. Nydia turned to her colleagues: “Do you think we lost her? Okay, so we’ll like—we’ll stay open.” Then Nydia Gonzalez added an unintentionally haunting coda to Betty Ong’s bravery: “We—I think we might have lost her.”
