entirely?” Bill bristles, turning red. Up until now, he always appeared remarkably stoic and reserved, but apparently Erik had touched a nerve. “You’re talking about outsourcing? After all we’ve been through, Erik, haven’t we already agreed that outsourcing IT has caused many of the problems we’re currently cleaning up?” “Hardly!” Erik scoffs. “You’ve all proven that you can jeopardize the First, Second, and Third Ideals plenty without outsourcing. Instead, think of the Fifth Ideal, of being truly customer-centric instead of being silo-centric. As Sensei Moore asks, of the applications and
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