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Kindle Notes & Highlights
by
Gene Kim
Read between
January 28 - January 31, 2020
Kübler-Ross grief cycle,
Punishing failure and “shooting the messenger” only cause people to hide their mistakes, and eventually, all desire to innovate is completely extinguished.
I expect leaders to buffer their people from all the political and bureaucratic insanity, not throw them into it.
Creating software should be a collaborative and conversational endeavor—individuals need to interact with each other to create new knowledge and value for the customer.
Maxine loves coding and she’s awesome at it. But she knows that there’s something even more important than code: the systems that enable developers to be productive, so that they can write high-quality code quickly and safely, freeing themselves from all the things that prevent them from solving important business problems.
condescending.
First Ideal of Locality and Simplicity.
“The Second Ideal is Focus, Flow, and Joy. It’s all about how our daily work feels.
The Third Ideal is Improvement of Daily Work. Reflect upon what the Toyota Andon cord teaches us about how we must elevate improvement of daily work over daily work itself. The Fourth Ideal is Psychological Safety, where we make it safe to talk about problems, because solving problems requires prevention, which requires honesty, and honesty requires the absence of fear. In manufacturing, psychological safety is just as important as physical safety. And finally, the Fifth Ideal is Customer Focus, where we ruthlessly question whether something actually matters to our customers, as in, are they
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The First Ideal—Locality and Simplicity The Second Ideal—Focus, Flow, and Joy The Third Ideal—Improvement of Daily Work The Fourth Ideal—Psychological Safety The Fifth Ideal—Customer Focus
THE FIVE IDEALS The First Ideal: Locality and Simplicity The Second Ideal: Focus, Flow, and Joy The Third Ideal: Improvement of Daily Work The Fourth Ideal: Psychological Safety The Fifth Ideal: Customer Focus
