“The Fourth Ideal asserts that we need psychological safety, where it is safe for anyone to talk about problems. Researchers at Google spent years on Project Oxygen and found that psychological safety was one of the most important factors of great teams: where there was confidence that the team would not embarrass, reject, or punish someone for speaking up. “When something goes wrong, we ask ‘what caused the problem,’ not ‘who.’ We commit to doing what it takes to make tomorrow better than today. As Sensei John Allspaw says, every incident is a learning opportunity, an unplanned investment
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