Often leaders think that once the system is implemented and in place, the investment is complete. On the contrary, management scholars have long recognized that introducing technology changes how people using those tools work together.4 If digital transformation is essentially an organizational and people issue, as we argue in this book, the real investment in digital transformation is only part technology. It will take time for people to learn to use the new technology and for the organization to adapt its work and communications processes to accommodate it.
