The Technology Fallacy: How People Are the Real Key to Digital Transformation (Management on the Cutting Edge)

by Gerald C. Kane

Step up. When employees step up, they choose to develop the skills that will make them more valuable and marketable in a digitally disrupted business. Examples of this step include pursuing advanced degrees and continuing skill development to keep up with disruption. Companies could support this by developing a strategic talent development plan like Cigna’s, described in chapter 9. Step aside. Employees who step aside develop strengths in areas that are not easily disrupted by technology, such as emotional IQ or tacit knowledge that isn’t easily codified. An example here might be developing creative skills or tradecraft. This step may also help address the interest of companies in a combination of hard and soft skills. Step in. When someone chooses to step in, they begin to develop their skill set for the digitally disrupted industry. An