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Shut Up and Listen!: Hard Business Truths that Will Help You Succeed, by Tilman Fertitta

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The overall goal is to make certain a customer feels special. And a customer who feels special will bring you more business and tell all of her friends how much she loves your service.
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Shut Up and Listen!: Hard Business Truths that Will Help You Succeed
Shut Up and Listen!: Hard Business Truths that Will Help You Succeed
by Tilman Fertitta
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