But don’t lose sight of the fact that you’re a businessperson. Bust your rear to make certain that a customer never hears no, but that every action makes business sense as well. You’re in business to make money. A customer wants scrambled eggs. Make them for him but charge for the additional effort. If they want scrambled eggs at 8:00 p.m., charge for them. If a customer wants expedited delivery or something installed at their home, be smart. Know what your costs are and charge them accordingly. Not only will you have a happy customer, you’re also taking care of yourself as a businessperson.
