Take hospitality personally. When I’m in one of my restaurants, and I see someone get a drink without a napkin, or food that’s not hot or that’s on the wrong plate, it bothers me to my core. I truly look at it as a reflection and a representation of myself. And, if you go into one of my restaurants at eight o’clock at night, there are going to be scrambled eggs there if you want them. I may charge you more, but you’re a happy customer who got what you asked for.
