Uber hired Ben Metcalfe, a caustic, outspoken British engineer who described his job on LinkedIn as building “custom tools to support citizen engagement across legislative matters” to drive “social good and social change.” Metcalfe and his team built automated tools that the company used to spam lawmakers and rally users. With easy, in-app buttons, users could send emails, texts, and phone calls to elected officials whenever an important legislative matter was up for debate. By 2015, more than half a million drivers and riders had signed petitions supporting the company across dozens of
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