But during the “charm offensive” Josh Mohrer, Uber’s brash and cocky general manager in Manhattan, had made a grave mistake. In an interview that week he let slip a mention of an early version of “Heaven,” a tool that provided a “God View” of riders on trips in real time. The reporter had taken an Uber to meet with Mohrer that afternoon. Mohrer bragged that he had tracked her the whole way. The comment would not go unnoticed. Eight days after the first story broke, Quentin’s team was hit with a bombshell. As scrutiny intensified in the wake of Uber’s recent scandals, an enterprising young
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