Workers were threatened by managers with baseball bats if they didn’t meet targets. Once, this manager berated an employee about his performance so intensely, he made the man cry in front of the entire office. That same manager later dated one of his direct reports, causing discomfort among staff when he started favoring her in the workplace. Yet because Rio de Janeiro was one of Uber’s top performing markets, the numerous HR complaints about that manager went unresolved. To leadership, nothing mattered—as long as you made your numbers.
