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A person's Criteria are those words that incite a physical and emotional reaction: HOT BUTTONS. The words themselves are associated (or stuck in our memory) to a series of emotionally similar events that we have experienced through our lives. So, when a person hears one of their Criteria, the word itself will trigger the emotional response attached to it.
Words That Change Minds: The 14 Patterns for Mastering the Language of Influence
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