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Words That Change Minds: The 14 Patterns for Mastering the Language of Influence, by Shelle Rose Charvet

Stay in rapport with the person but keep a distance from their problem.

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Words That Change Minds: The 14 Patterns for Mastering the Language of Influence

Words That Change Minds: The 14 Patterns for Mastering the Language of Influence

by Shelle Rose Charvet

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