Words That Change Minds: The 14 Patterns for Mastering the Language of Influence

by Shelle Rose Charvet

we know that people do not actually live in Reality. By deleting, distorting and generalizing, we inhabit our perceptions and interpretations of Reality.

the reaction to us from our partner is an essential factor in the success of the relationship. (External) Showing kindness even when in a fight is what binds people together. (External)