heard from former Baltimore Mayor and then-Governor Martin O’Malley about being a good mayor: that leaders make themselves vulnerable. It was an odd thing to hear from a mayor best known for data-driven performance management, not for emotional resonance. But that was precisely the point: using data in a transparent way exposes leaders to the vulnerability of letting people see them succeed or fail. Being vulnerable, in this sense, isn’t about displaying your emotional life. It has to do with attaching your reputation to a project when there is a risk of it failing publicly. The more a policy
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